Our cancellation policy is strict. If you miss an appointment or cancel within 24 hours, you will be charged the full session fee. Insurance does not cover no-show or late cancellation fees. We are committed to supporting you and ask for your cooperation in respecting our business policies.

It is your responsibility to attend all scheduled sessions, regardless of whether or not you receive an appointment reminder, as technology can sometimes fail. If you did not receive a reminder and were expecting one, please contact us promptly so we can verify your appointment. Please note that failure to adhere to our attendance policy may result in discharge from services. 

If you have two no-show or two late-cancel sessions within a two-month period, you may be at risk of being discharged from services. Regular attendance is key to achieving meaningful progress in therapy. We understand that things can come up, but it’s important to maintain a consistent commitment to your sessions. Please notify us ahead of time if you need to reschedule or make adjustments. We understand life can be unpredictable, so if you’re unable to attend, please let us know ahead of time so we can work together to find a solution.